How can we help you?

After signing up, go to your Dashboard and click "Create New Sticker". Follow the step-by-step wizard to customize your QR code design, link it to your desired content, and preview it before ordering.

Escalet supports linking to websites, menus, feedback forms, contact information, social media profiles, PDFs, videos, and custom landing pages. You can change the linked content anytime without reprinting your stickers.

Standard delivery takes 5-7 business days. Express delivery (2-3 business days) is available for an additional fee. You'll receive tracking information once your order ships.

Yes! We offer a free trial that includes creating and testing QR codes digitally. You can see exactly how your QR codes will work before ordering physical stickers.

The free plan includes up to 3 QR codes, basic analytics, and access to standard templates. Upgrade to unlock unlimited QR codes, advanced analytics, custom branding, and priority support.

We offer vinyl (weatherproof, UV-resistant), paper (eco-friendly, indoor use), and premium metallic finishes. All stickers are durable and designed for both indoor and outdoor use.

Absolutely! You can customize colors, add your logo in the center, choose from various shapes and patterns, and select from our template library or upload your own design.

Standard sizes include 2x2 inches, 3x3 inches, 4x4 inches, and custom sizes. We also offer various shapes including circles, squares, rectangles, and die-cut options.

Dynamic QR codes allow you to change the destination URL without reprinting the sticker. This is perfect for updating menus, promotions, or content while keeping the same physical QR code.

Yes, our QR codes are optimized for maximum compatibility and can be scanned by any smartphone camera or QR code reader app, regardless of device type or operating system.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise accounts. All payments are processed securely through Stripe.

Yes, you can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and billing is prorated for the remaining period.

Digital subscriptions can be refunded within 14 days if you haven't used the service extensively. Physical sticker orders can be refunded before production begins. Contact support for specific cases.

Yes! Annual subscriptions save you 20% compared to monthly billing. We also offer special pricing for non-profits, educational institutions, and enterprise customers.

You can cancel anytime from your account settings. Your access continues until the end of your billing period. We don't charge cancellation fees.

Track total scans, unique visitors, scan locations (city/country), device types, time of day patterns, and conversion rates. Premium plans include advanced demographics and custom reports.

Scan data is updated in real-time. You'll see new scans appear in your dashboard within seconds. Historical reports are generated daily for trend analysis.

Yes, you can export data in CSV or PDF format. Premium plans include API access for integrating analytics with your own systems or third-party tools.

Location data is derived from IP addresses and is accurate to the city level. We don't track exact GPS coordinates to protect user privacy.

Free plans retain 30 days of data, Professional plans retain 1 year, and Enterprise plans have unlimited retention with custom backup options.

Yes, we use industry-standard AES-256 encryption for data at rest and TLS 1.3 for data in transit. Our infrastructure is hosted on secure cloud servers with regular security audits.

Yes, Escalet is fully GDPR compliant. We provide data processing agreements, support data subject requests, and give you tools to manage consent for your end users.

We collect anonymous scan data including timestamp, approximate location (city-level), device type, and browser. We don't collect personal information from scanners unless you set up a form.

Yes, you can request complete account deletion from settings. We'll permanently delete all your data within 30 days, in compliance with data protection regulations.

We never sell your data. We only share data with essential service providers (payment processing, hosting) under strict data protection agreements.

Yes, our REST API allows you to create QR codes, manage campaigns, and access analytics programmatically. API documentation is available in your dashboard. API access requires a Professional or Enterprise plan.

We offer integrations with popular platforms including Zapier, Google Sheets, Salesforce, and HubSpot. Custom integrations are available for Enterprise customers.

We recommend a minimum size of 1x1 inch (2.5cm) for reliable scanning. Larger sizes improve scanability, especially in low-light conditions or from a distance.

Yes, Enterprise plans include custom domain support. You can use your own branded domain (e.g., qr.yourbusiness.com) for all your QR code links.

Our mobile app for iOS and Android is coming soon. Currently, you can access all features through our mobile-responsive web dashboard.